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Salon FAQ’s

1.    Can I book an appointment online?

Yes! Fill out our online booking form,  or send us an email at [email protected] (Kelowna location) /[email protected] (Penticton location).

2.    Why do you require a $75 deposit for first time clients ?

Your time is important to us! To ensure every guest has the same opportunity for #Pommeshell hair we ask for a $75 deposit for all FIRST TIME clients! This deposit will be directly applied to your service on the day it is preformed. The deposit will be happily refunded to the guest if the appointment is cancelled 48 hours or more prior to the scheduled visit. If the service is cancelled within 48 hours of the service it will be refunded at the discretion of management. 

Thank you for your support and we are so happy to have you as part of our #PommeShell community! 

3.    What do the different levels of stylist mean ?

We have a range of stylists and levels at Pomme salon to meet the needs of a wide range of clients! If you are on a budget or looking to support a fresh new stylists, we recommend booking with a NEW TALENT or JUNIOR stylists. These stylists have trained under senior management for a minimum of three months post graduating school, and have participated in extensive continued education. You can expect your appointment times to be longer (give them a break they are new!) but you will still receive the same great Pomme Salon service you would expect! A Senior or Master stylist at Pomme has been with the company for a minimum of two years and completed extensive training both in salon and in the field. You can expect top service, expert advice and a cut and colour you are thrilled with. Pricing varies depending on the stylist and we welcome FREE consultations!

4.    Why don’t you give quotes over the phone?

Each person has different needs and we don’t expect you to know what exactly needs to be done to your hair! What a client may consider ‘roots’ may actually involve an entire head of highlights touch up.  We do not want to under or over quote and the best thing to do is to come for a FREE consultation if you are looking for a detailed cost breakdown, which we will be happy to give you!

6.    Where do I Park!?

We have plenty of parking at Pomme Salon!

7. Why is there an eco fee on my bill?

We charge a small eco fee on every purchase at Pomme Salon in support of our recycling program; Green Circle! We are a proud partner of Green Circle Salons and together we recycled over 1.1 million pounds of salon waste last year! With Green Circle Salons support, we are able to recycle over 90% of salon waste, including foil, plastic, all colour tubes, aerosol bottles, and even hair! For more information on the initiative visit

8.  What is SmartBond?

Have you heard of Ola Plex!?  Well it’s similar to that. Smartbond is a bonding agent that we put into all of our lightners to reduce the amount of damage that occurs inside the hair during the lightning process. It helps to reinforce the inside of the hair and keep it stronger and healthier! Smartbond is EXCLUSIVE to L’Oreal Professionnel products and we include it in the price of all of our lightning services to ensure the highest quality service to our Pommeshells!


1. Does L’Oreal test on animals?

We are happy to confirm that the L’Oréal group of companies, which includes Lancôme, Redken, Garnier, Ralph Lauren, Giorgio Armani, Biotherm, Kérastase, purology, shu umura,  and Vichy, as well as L’Oréal, has carried out no animal testing since 1989 on the entire range of its products. This decision was undertaken within the framework of our fundamental objectives: to offer innovative products of high quality while ensuring their safety in use by our customers. For information about the significant efforts deployed by our laboratories over a period of 25 years to develop alternative methods to animal testing, as well as our very important achievements in this field, please consult our website at

2. Do you have any Natural products?

We are happy to have a different range within our lines that are almost 100% natural! If a product is 100% natural it would become mouldy very quickly, and you would not see the performance of the natural products work! Each of our natural lines contain a maximum of 20% non-natural products (but that doesn’t mean they are bad for you!). The products within our natural ranges that are considered ‘non-natural’ are simply what are preserving the natural ingredients so you can keep them on your shelf. They are also ACTIVATING the natural ingredients so they can properly absorb into the hair and work their magic! The L’Oreal Professionnel : SOURCE line uses coconut oil as its lathering agent and has shampoo and condtioners up to 99% all natural!

4. What products do you carry in salon?

We are a proud L’Oreal Professionnel partner salon! We carry; Shu Uemura, Kerastase Paris, L’Oreal Professionnel, Pureology, ADH Brand, Elchim hot tools, Babyliss hot tools, Shop Cynthea Jo hair accessories, and Flawless by Friday beauty!

We ensure each and every brand we carry in salon is the highest quality product to provide you with the best possible results! If there is a product or hot tool that you would like to inquire about that you do not see on our website please contact [email protected]