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Returns & Exchanges

We will happily exchange (or apply for in-store credit) any full-size, regular-priced product within 14 days of receiving the goods.  All Sale items, hot tools, travel-size products, skincare, combs, brushes, and hair accessories are all final sale.

All aerosols must be returned via ground shipping due to government regulations.

All returns can be shipped to:
Pomme Warehouse
2376 Government Street
Penticton B.C. V2A 4W6 

All products sent for exchange must be at least ¾ full and include the original receipt of purchase. If a product arrives damaged please attach a photo and send it to: Orders@pommesalon.ca

Returns policy for Harloc extensions

Return requirements:

  • The return must be requested within 30 calendar days of the delivery date.
  • The product must be in its original, unused, and unaltered condition.
  • The product must be returned in original packaging – with seals/stickers in their original and unaltered condition.

To initiate a return, please submit a request for a return authorization to orders@pommesalon.ca, including the original order confirmation and reason for the return. Once approved, we will send you a return label.

Refunds policy for Harloc extensions

Once the returned merchandise has been checked and approved, we will issue a refund to the original method of payment and a confirmation email will be sent to you.

Please note: Shipping fees will not be returned.

I'm currently out of stock but order me now and secure your order to be processed as soon as I arrive. Any questions, email us at orders@pommesalon.ca . Thank you!