We will happily exchange (or apply for in-store credit) any full-size, regular-priced product within 14 days of receiving the goods. All Sale items, hot tools, travel-size products, skincare, combs, brushes, and hair accessories are all final sale.
All aerosols must be returned via ground shipping due to government regulations.
All returns can be shipped to:
2376 Government Street
Penticton B.C. V2A 4W6
All products sent for exchange must be at least ¾ full and include the original receipt of purchase. If a product arrives damaged please attach a photo and send it to: [email protected]
Returns policy for Harloc extensions
- The return must be requested within 30 calendar days of the delivery date.
- The product must be in its original, unused, and unaltered condition.
- The product must be returned in original packaging – with seals/stickers in their original and unaltered condition.
To initiate a return, please submit a request for a return authorization to [email protected], including the original order confirmation and reason for the return. Once approved, we will send you a return label.
Refunds policy for Harloc extensions
Once the returned merchandise has been checked and approved, we will issue a refund to the original method of payment and a confirmation email will be sent to you.
Please note: Shipping fees will not be returned.