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Returns & Exchanges

We will happily exchange (or apply in store credit) on any full size, regular priced product within 14 days of receiving goods.  All Sale items, hot tools, travel size products, skin care, combs, brushes, and hair accessories are all FINAL SALE.

All aerosols must be returned via ground shipping due to government regulations.

All returns can be shipped to:
Pomme Salon
2376 Government Street
Penticton B.C. V2A 4W6 

All product sent for exchange must be at least ¾ full and include the original receipt of purchase. If a product arrives damaged please attach a photo and send it to: [email protected]

Returns policy for Harloc extensions

Return requirements:

  • The return must be requested within 30 calendar days of the delivery date.
  • The product must be in its original, unused, and unaltered condition.
  • The product must be returned in original packaging – with seals/stickers in their original and unaltered condition.

To initiate a return, please submit a request for a Return Authorization to [email protected], including the original order confirmation and reason for the return. Once approved, we will send you a return label.

Refunds policy for Harloc extensions

Once the returned merchandise has been checked and approved, we will issue a refund to the original method of payment and a confirmation email will be sent to you.

Please note: Shipping fees will not be returned.