Shipping Update: Canada Post Service Disruption
Due to the ongoing Canada Post strike, we’ll be temporarily switching to a third-party shipping platform, ClickShip, to ensure your orders arrive safely and on time.
Your orders will now be shipped via Purolator, UPS, or Canpar, depending on your location and service availability.
Please check your junk or spam folders for shipping confirmation and tracking emails from ClickShip—they’ll have all the info you need to follow your order’s journey!
If you have any questions, please do not hesitate to reach out to us at [email protected]
Thank you for your patience and continued support.
Canada-Wide Shipping
1. Shipping Method and Rates
1.1. All orders shipped within Canada will be dispatched using Canada Post’s standard shipping service.
1.2. Shipping rates vary based on the weight of the package and the destination address.
1.3. The exact shipping cost will be calculated at checkout and is based on Canada Post’s current rate structure.
2. Processing Time
2.1. All orders are processed within 24 hours of receipt. Processing time includes payment verification, item preparation, and packaging.
2.2. Orders placed outside of regular business hours or during weekends and holidays will be processed on the next business day.
3. Shipping Time
3.1. Once processing is complete, the package will be shipped within 24 hours.
3.2. Delivery times may vary based on Canada Post’s shipping schedules and the destination address within Canada.
4. Delivery Tracking
4.1. A tracking number will be provided via email once the package is dispatched. Customers can use this tracking number to monitor the status of their shipment on Canada Post’s website.
5. Liability for Loss or Damage
5.1. We are not responsible for any loss, theft, or damage to the package once it has been handed over to Canada Post for delivery.
5.2. Any issues related to delivery should be directed to Canada Post’s customer service.
6. Address Accuracy
6.1. It is the customer’s responsibility to provide an accurate and complete shipping address.
6.2. We will not be liable for any delays or non-delivery caused by incorrect or incomplete address information.
7. Changes and Cancellations
7.1. Once an order is processed, it cannot be modified.
7.2. If you need to make changes to your order, please contact our customer service as soon as possible before processing begins.
8. Shipping Delays
8.1. While we strive to ensure timely delivery, we are not responsible for any delays caused by Canada Post, Purolator and Canpar for external factors such as weather conditions, strikes, or other disruptions.
8.2. We cannot call Canada Post on your behalf, the recipient must be the one to call to initiate the search or rescheduling of their delivery. These rules are set by Canada Post.
9. Contact Information
9.1. For any inquiries related to shipping, please contact our customer service team at [email protected]
10. Acceptance of Terms
10.1. By placing an order, you acknowledge and agree to these shipping terms and conditions.
10.2. We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website.
Thank you for shopping with us!
