Important Shipping Update: Canada Post Delays
Due to the ongoing Canada Post strike, there are significant delays in their delivery services. Please anticipate longer wait times if you choose Canada Post as your shipping option.
Please note that all Peche and Pamplemousse ‘free shipping’ options will be sent with Canada Post when operations resume.
To ensure you receive your order promptly, we’re offering alternative solutions:
- FedEx and UPS Shipping: Reliable and faster options during this disruption.
- Local Pick-Up: Conveniently collect your order from our Toronto Salon if you are local to the area or our Kelowna Salon and Penticton Warehouse if you are local to the Okanagan!
We’re committed to getting your products to you as smoothly as possible. Thank you for your understanding and patience during this time.
Canada-Wide Shipping:
1. Shipping Method and Rates
1.1. All orders shipped within Canada will be dispatched using Canada Post’s standard shipping service.
1.2. Shipping rates vary based on the weight of the package and the destination address.
1.3. The exact shipping cost will be calculated at checkout and is based on Canada Post’s current rate structure.
2. Processing Time
2.1. All orders are processed within 24 hours of receipt. Processing time includes payment verification, item preparation, and packaging.
2.2. Orders placed outside of regular business hours or during weekends and holidays will be processed on the next business day.
3. Shipping Time
3.1. Once processing is complete, the package will be shipped within 24 hours.
3.2. Delivery times may vary based on Canada Post’s shipping schedules and the destination address within Canada.
4. Delivery Tracking
4.1. A tracking number will be provided via email once the package is dispatched. Customers can use this tracking number to monitor the status of their shipment on Canada Post’s website.
5. Liability for Loss or Damage
5.1. We are not responsible for any loss, theft, or damage to the package once it has been handed over to Canada Post for delivery.
5.2. Any issues related to delivery should be directed to Canada Post’s customer service.
6. Address Accuracy
6.1. It is the customer’s responsibility to provide an accurate and complete shipping address.
6.2. We will not be liable for any delays or non-delivery caused by incorrect or incomplete address information.
7. Changes and Cancellations
7.1. Once an order is processed, it cannot be modified.
7.2. If you need to make changes to your order, please contact our customer service as soon as possible before processing begins.
8. Shipping Delays
8.1. While we strive to ensure timely delivery, we are not responsible for any delays caused by Canada Post or external factors such as weather conditions, strikes, or other disruptions.
9. Contact Information
9.1. For any inquiries related to shipping, please contact our customer service team at [email protected]
10. Acceptance of Terms
10.1. By placing an order, you acknowledge and agree to these shipping terms and conditions.
10.2. We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website.
Thank you for shopping with us!
United States Orders:
- 1. Shipping Method and Flat Rate
- 1.1. All orders shipped to the USA will be dispatched using DHL’s Express shipping service.
- 1.2. A flat shipping rate of $20 applies to all orders regardless of size or weight.
- 2. Customs and Duties
- 2.1. Customs duties, taxes, and any other charges associated with the importation of goods into the USA are the sole responsibility of the customer.
- 2.2. We will not be liable for any delays or additional charges incurred due to customs procedures.
- 3. Processing Time
- 3.1. All orders are processed within 48 hours of receipt. Processing time includes verification of payment, preparation of items, and packaging.
- 3.2. Orders placed outside of regular business hours or during weekends and holidays will be processed on the next business day.
- 4. Shipping Time
- 4.1. Once processing is complete, the package will be shipped within 24 hours.
- 4.2. Delivery times may vary based on DHL’s shipping schedules and the destination address within the USA.
- 5. Delivery Tracking
- 5.1. A tracking number will be provided via email once the package is dispatched. Customers can use this tracking number to monitor the status of their shipment on DHL’s website.
- 6. Liability for Loss or Damage
- 6.1. We are not responsible for any loss, theft, or damage to the package once it has been handed over to DHL for delivery.
- 6.2. Any issues related to delivery should be directed to DHL’s customer service.
- 7. Address Accuracy
- 7.1. It is the customer’s responsibility to provide an accurate and complete shipping address.
- 7.2. We will not be liable for any delays or non-delivery caused by incorrect or incomplete address information.
- 8. Changes and Cancellations
- 8.1. Once an order is processed, it cannot be modified.
- 8.2. If you need to make changes to your order, please contact our customer service as soon as possible before processing begins.
- 9. Contact Information
- 9.1. For any inquiries related to shipping, please contact our customer service team at [email protected]
- 10. Acceptance of Terms
- 10.1. By placing an order, you acknowledge and agree to these shipping terms and conditions.
- 10.2. We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website.
- Thank you for shopping with us!